RETURNS POLICY

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.If cancelling your order which is not damaged, defective or ordered in error, you must inform us within 14 days of receiving your order - we will then advise you to return your order to us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, newspapers or magazines cannot be returned. Additional non-returnable items:

  • Free gifts or promotional items
  • Gift cards
  • Personalised Products (Items that have been modified with a name or message)
  • Commissioned Artwork (Artwork created specifically for you by the artist)
  • Shortbread
  • Christmas Advent Calendars

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. If your order is damaged or defective please contact us by email: help@stevenbrownart.co.uk or telephone: 01292 848088

 

 

LATE OR MISSING

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us by email: help@stevenbrownart.co.uk or telephone: 01292 848088

 

 

SHIPPING

To return your product, you should follow the instructions to mail your product to:

Heritage House
Soloman Road
Cossall Industrial Estate
Ilkeston
DE7 5UD

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advise you to use a trackable service. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and a refund can only be authorised on our receipt of the original item.