Suitcase Guarentee Policy

If you encounter any problems with your Steven Brown suitcase then contact our dedicated customer service team at helpdesk@stevenbrownart.co.uk - we would love to help you!

Our Suitcases come with a 2-year guarantee. This covers manufacturing defects only, such as faulty wheels, locks etc. and does not cover accidental damage caused by yourself or your chosen airline, misuse (such as transportation of unusual items), neglect, accidents, abrasion,or normal wear and tear. 

If a manufacturing defect is reported within 7 days of delivery our manufcaturer will arrange collection of the suitcase, you are however, responsible for all costs of returning the suitcase to our manufcaturer after these 7 days have expired.

Once the suitcase is recieved, if the warrenty applies, you will be notifed whether or not your suitcase witll be repaired or replaced at the expense of the manufacturer, including any costs required to return the repaired or replacement product to you.

If the product is to be replaced, and the product is no lonbger availble, the manufcaturer will substitute with a comparible product.

We will require photographic and video evidence of the issues you are encountering with your case. 

Please remove protective film from your suitcase upon delivery. Your suitcase is NOT scratched or damaged as this film protects it.